Refund Policy
GENERAL POLICY
Due to the specialized nature of our research products, all sales made through Luxe Biochem are generally considered final. We do not accept returns or offer refunds for products that have been opened, used, altered, or improperly stored.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48–72 hours of delivery.
To help us review your request, please provide:
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Your order number
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A description of the issue
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Clear photos of the product and packaging (if applicable)
After reviewing the issue, we may offer a replacement, store credit, or another appropriate resolution at our discretion.
ORDER CANCELLATIONS
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.
NON-REFUNDABLE SITUATIONS
Refunds or replacements will not be provided for:
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Opened or used products
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Products damaged due to improper handling or storage
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Incorrect orders placed by the customer
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Delays caused by shipping carriers, customs, weather conditions, or other circumstances outside our control
LOST OR MISSING PACKAGES
If your package is lost or marked as delivered but has not been received, please contact the shipping carrier first. You may also contact our support team, and we will assist you in investigating the issue whenever possible.
REFUND PROCESSING
If a refund is approved, it will be issued through the original payment method. Processing times may vary depending on your payment provider or financial institution.
CONTACT US
If you have any questions regarding our Refund Policy or need assistance with an order issue, please contact our customer support team through our Contact Us page or the support email listed on our website.